Back to normal: the short-lived impact of an online NGO campaign of government discrimination in Hungary

To what extent can civil rights NGOs protect ethnic minorities against unequal treatment? We study this question by combining an audit experiment of 1260 local governments in Hungary with an intervention conducted in collaboration with a major Hungarian civil rights NGO. In the audit experiment we demonstrated that Roma individuals were about 13 percent-points less likely to receive responses to information requests from local governments, and the responses they received were of substantially lower quality. The intervention that reminded a random subset of local governments of their legal responsibility of equal treatment led to a short-term reduction in their discriminatory behavior, but the effects of the intervention dissipated within a month. These findings suggest that civil rights NGOs might face substantive difficulties in trying to reduce discrimination through simple information campaigns.